Frequently Asked Questions

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Frequently Asked Questions (FAQ)

Why should I use Aktif Müşteri?

Proven in the field since 2016, with 300 offline installations and 200+ online customers. For dry cleaning, tailoring, shoe repair, carpet cleaning, and car wash businesses, it unifies customer–order management, invoicing, payments, promotions, reporting, and multi-branch operations in a single panel. Fast setup; works with the same data across mobile, tablet, and desktop.

Which industries is it suitable for?

Focused on dry cleaning, tailoring, shoe repair, carpet cleaning, and car wash. Interfaces are simplified for sector needs such as item/m2/package pricing, extra services, and appointment/delivery flows.

Does it work on mobile, tablet, and desktop?

Yes. With a touch-optimized mobile/tablet interface and detailed desktop screens, you work on the same data from any device. Barcode/QR scanning, photo attachments, and offline queueing are supported.

How does customer and order management work?

Quick customer search, account cards, order statuses (received–in process–ready–delivered), notes/labels, and photo proofs track the process end-to-end. SMS/WhatsApp notifications are sent when orders are ready.

Is barcode/QR label support available?

Yes. Barcode or QR labels are printed for items/bags and scanned via camera or handheld reader. Bulk status updates and shelf/delivery matching become faster.

How does multi-branch management work?

Price lists, campaign rules, and user permissions are managed centrally. Branches are monitored live; consolidated and branch-level reports are on one panel.

Is there IP PBX & Caller ID integration?

Yes. Incoming calls automatically match with customer records, showing order history in one click. Tasks and auto-messages can be created for missed calls.

Does it support e-Invoice & e-Archive?

Yes. Invoicing is handled directly in the system; document creation, sending, and cancellation/return statuses sync automatically with orders and accounts.

Which POS & cash register integrations are available?

Compatible with Ödeal, Hugin, and Pavo; in Azerbaijan with SmartOne and Omnitech. Payments reconcile automatically, reducing checkout errors.

How do online payments (PayTR & iyzico) work?

Supports card payments, payment links, 3D Secure, partial/full refunds, and status tracking. Online and in-store transactions are unified in the same account.

Is there a promotions & loyalty module?

Yes. Prepaid packages, buy X pay Y, percentage/amount discounts, coupons, and points/bonus are supported. Conflict–priority rules protect margins and ROI is reported.

Does it provide detailed reporting and Excel/PDF export?

Yes. Sales, operations, finance, customer KPIs, and aging reports can be exported to Excel/PDF in one click, with confidentiality tags added if needed.

How are staff, security, and permissions managed?

Role-based access (menu/record/field), 2FA, IP/device restrictions, and audit trails are available. Fields like amounts/phone numbers can be masked.

Is multi-language support available?

Yes. Supported languages: Turkish (tr), English (en), Russian (ru), Azerbaijani (az), French (fr), Italian (it), Georgian (ka), Arabic (ar), German (de), Uzbek (uz), Armenian (hy). Language preference can be applied per user and customer.

Is there an online order & customer portal?

Online orders support pick-up/delivery scheduling, payments, e-documents, and status tracking. The customer portal shows past orders and package/bonus balances.

Does it support appointment & delivery scheduling?

Yes. Slot capacity, region–route planning, and courier assignment are supported. Notifications and reminders ensure timely delivery.

Can I manage warehouse & inventory?

Yes. Supply/chemical/product stock cards, critical level alerts, supplier–purchase tracking, and inventory counts are available.

How are payments & receivables tracked?

Credit limits, aging (30/60/90), reminders, and payment links accelerate collections. Statements can be exported to Excel/PDF.

What SMS & WhatsApp notifications are available?

Templates include order received, in process, ready, delivered, e-document, and payment. Quiet hours and WhatsApp→SMS failover rules apply.

Is my data secure?

All traffic is encrypted via TLS. Role–permissions, audit logs, and export policies ensure data protection.

Do you provide setup, training, and data migration?

Yes. Quick setup wizard and short trainings enable fast adoption. Customer/order data can be migrated in supported formats.

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