Dry Cleaning Software: End-to-End Management with Barcode Labels, Scheduling, and e-Invoice

Daily operations at dry cleaners require managing many variables at once: item intake, stain/repair decisions, packaging, shelving, pickup–delivery planning, payments, e-documents, and customer communication. The dry cleaning software unifies this entire flow in a single panel—reducing errors, increasing speed, and making profitability visible. Below, we detail barcode/QR-based tracking, appointments and pick-up/delivery, POS/online payments, e-Invoice & e-Archive, promotions/loyalty, and reporting.

Why Dry Cleaning Software?

• Speed: From intake to delivery, every step moves forward in a few clicks; wait times at checkout and in the workshop decrease.
• Traceability: Items are matched with barcode/QR; the risk of loss or mix-ups drops.
• Transparency: Customers see “received–in process–ready–delivered” status updates instantly via SMS/WhatsApp.
• Compliance: e-Invoice & e-Archive, POS, and online payment processes connect flawlessly.
• Decision support: Sales, operations, and finance reports in one place; branch and period comparisons are easy.

Item Tracking with Barcode/QR Labels

The heart of the dry cleaning system is label-based tracking. At intake, each item gets a barcode or QR code that is attached to the bag, hanger, or item tag. When scanned by camera or reader, that item’s status appears on screen. Bulk status updates (e.g., “received” → “drying” → “ironing” → “packaging”) are fast. Shelf/delivery matching prevents wrong hand-offs; “which items are at this address?” is answered in seconds.

Photo Notes and Stain/Repair Approval

You can attach photos during intake and mark torn/stained areas. If extra work is required, an approval link is sent to the customer via SMS/WhatsApp. Once approved, the price difference is reflected on the work order, and invoicing/collection flows update accordingly.

Appointments, Pick-Up & Delivery, and Slot Planning

The way to avoid queues during peak hours is slot planning. Customers book a time window; when capacity is reached, the slot closes to new reservations. If you offer pick-up/delivery, courier routes are planned by region; in the mobile app, tasks and step-by-step navigation are displayed. If there’s a delivery delay, automated notifications kick in.

Customer & Account Management

The customer card includes contact details, preferred channel (SMS/WhatsApp/email), visit frequency, promotions/points, and account balance. A credit limit can be set; when exceeded, the POS warns or enforces prepayment. Aging (30/60/90+) reports, reminders, and one-click payment links accelerate collections.

Payments: POS and Online Gateways

In-store collections sync with cash register/POS; for online orders, card payments or payment links (PayTR/iyzico) are supported. Partial payments, deposits, and refund/offset scenarios post to the account automatically. When taking both card and cash, the split lines are clearly shown.

e-Invoice & e-Archive Integration

Invoices and e-Archive documents are integrated with the order. Document creation, sending, cancellation, and returns are tracked on the same screen. On cancellation, a corrective document is recorded automatically, ensuring consistent data for accounting. PDFs can be shared via link; customers get quick access on WhatsApp.

Promotions & Loyalty

Prepaid packages, “bring 4 pay 3,” percentage/amount discounts, and basket thresholds are governed by a single rules engine. You can comp the lowest-priced item, run step campaigns (every 5th free), and issue coupons while protecting margins. The points/bonus system works with time/branch constraints.

Multi-Branch Management

Head office centrally manages price lists, promotion rules, and user roles/permissions for all branches. In the live dashboard you can see how many jobs are “ready” per branch, delivery delays, checkout performance, and return rates. With the permission model, each user sees only what they need.

Reporting: Sales, Operations & Finance

Manage your business by the numbers with real-time dashboards and detailed reports. Breakdowns by item type/brand, processing time, average basket, campaign impact, peak hours, staff productivity, and profitability can be exported to Excel/PDF. In multi-branch setups, consolidated and branch-level comparisons are one click away.

SMS/WhatsApp Notifications

Templates like “order received,” “in process,” “ready,” “delivered,” “payment issue,” and “your e-document is ready” are sent automatically. A quiet-hours rule, WhatsApp→SMS failover, and link click tracking are available. Open/click rates are reported.

Security & Authorization

Role-based permissions, menu/record/field restrictions, phone/amount masking, and audit trails protect your data. Two-factor authentication and IP/device restrictions can be enabled. Date/watermark annotations can be added to Excel/PDF exports.

FAQ

Can I operate without barcodes? Not recommended; it increases errors and mix-ups. A hybrid setup is possible during the transition.

Can price lists differ by branch? Yes. Branch-specific lists can be managed from head office and combined with seasonal promotions.

Do online payment and e-Invoice work smoothly in the same order? Yes. The collection result and document status are synced automatically to the order and account.