Online Ordering with Store Software Integration

The integration of the online ordering channel with the store software means that as soon as an order is placed, the customer record is created, pricing rules are applied, payment is collected, and the e-document flow is triggered. This article explains how service businesses such as dry cleaning, carpet washing, shoe repair, tailoring, and car wash can manage the entire online order → production/process → delivery → payment → reporting workflow from a single panel.

Main Benefits

• Real-time synchronization: Orders placed via web or mobile instantly appear in the store system; manual entry is eliminated.
• Faster delivery: Pickup–delivery plans, courier/vehicle routes, and appointment slots are automatically assigned.
• Error reduction: Pricing, campaigns, square meter/item calculations, and VAT are applied automatically.
• Transparent communication: Status updates trigger SMS/WhatsApp and email notifications; real-time tracking via customer portal.
• Unified records: Online accounts are matched with existing customers, preventing duplicate entries.
• End-to-end finance: PayTR/iyzico online payments, POS/cash register, and e-Invoice/e-Archive in the same flow.

From Online Order to Delivery: Step-by-Step Flow

1. Order entry: Customer selects services via portal/online form (item, m², extra services). Appointment slot and address details are collected.
2. Pricing & campaigns: Store system rules (per item/m², urgent/express, discount/bonus) are automatically applied.
3. Payment: Options include PayTR or iyzico with card/3D Secure or payment link. Pre-authorization + settlement at delivery supported.
4. Pickup scheduling: Calendar–slot management; automatic assignment by region/route/courier. Alerts for delays.
5. Label & work order: Once confirmed, barcode/QR labels are printed; tasks assigned to production/process stations.
6. Notifications: SMS/WhatsApp updates at “Picked up,” “In process,” “Ready,” “Delivered.”
7. Delivery & collection: Payment at door via POS/cash register or synchronized with previously collected online payment.
8. e-Documents & reporting: e-Invoice/e-Archive issued; sales, cancellations/refunds, and payments reflected in branch/channel reports.

Customer Experience: Portal & Self-Service

• Quick sign-up/login: Account created within seconds via phone verification; automatically linked with existing customer.
• Order tracking: Estimated delivery date, courier location (optional), past orders, and invoices viewable.
• Address book & favorites: Multiple addresses saved; frequently used service packages stored.
• Communication box: Customers can add notes, upload photos (stains/repair details), and confirm approvals.
• Loyalty: Points/bonus balances and prepaid package usage automatically reflected at checkout.

Planning: Slots, Couriers, and Routes

For carpet washing and courier-based processes, slot-based appointments are critical. The system suggests the most suitable time slots based on region–distance–vehicle capacity–branch workload. Once approved, tasks are sent to the courier app; routes are optimized, and in case of delays/cancellations, assignments are redistributed.

Production/Process Management: Labels, Stages, and Quality

• Barcode/QR labels: Tracked during pickup, washing/processing, quality control, and packaging stages.
• Station workflows: “Start/stop/complete” buttons for each stage with responsible staff logs.
• Error/deficiency notes: Stain/repair acceptance conditions and rejection reasons recorded.

Payment and Refund Processes

• Online payments: PayTR/iyzico with 3D Secure, payment links, and saved cards (tokenization).
• Payment on delivery: POS/cash register collection; if paid online, only remaining balance collected at door.
• Refunds/cancellations: Partial/full refunds processed with reason and reference codes; reflected in reports.

Branch and Channel Management

Online orders are automatically linked to the associated branch inventory and cash plan. Each branch can have its own pricing, campaigns, slots, and courier rules. Headquarters can oversee all channels in real time, compare performance, and adjust strategy centrally. Reports consolidate online and offline orders, giving a clear view of sales distribution, payment collection, and operational bottlenecks.

Conclusion

Online Ordering with Store Software Integration delivers a seamless, end-to-end workflow from order creation to delivery and reporting. It reduces manual workload, minimizes errors, accelerates processes, and provides transparency for both the business and the customer. Service businesses such as dry cleaning, carpet washing, tailoring, shoe repair, and car wash can scale faster and operate more profitably with this integrated model.