Manage account balances, contacts, and orders from a single place; view customer history with call logs and notes.
In service-intensive sectors (dry cleaning, carpet cleaning, shoe repair, tailoring, and car wash), keeping customer relationships organized and visible has a direct impact on profitability. Every day, dozens of orders are placed, items are received, processed, and delivered. When this cycle is managed only with phone books or scattered Excel sheets, delays, mix-ups, and collection issues are inevitable. Customer management software centralizes all customer information—account status, order history, communication preferences, campaign participation, and tagged product tracking—into a single panel, ensuring accuracy and efficiency.
Name, phone, email, address, preferred communication channel, order history, returns/alterations, and notes are all visible in one card. Staff can instantly recognize a calling or visiting customer; quotes and processing time are shortened. In dry cleaning and carpet cleaning businesses, this fast access significantly increases daily transactions.
Open balances, payments, and refunds are recorded in detail. An account statement can be generated with one click, while automated reminders handle overdue payments. Separate payment terms and installments/negotiations can be set for individual and corporate customers. This keeps cash flow stable across tailoring, shoe repair, and car wash businesses.
Customers are automatically notified when an order is received, in progress, ready, or delivered. Notification flows comply with data protection laws (KVKK/GDPR) and are logged. Customers track progress step by step, reducing call volume and boosting satisfaction.
Each item is labeled and scanned at every stage. Garments, carpets, or shoes are clearly traceable by stage, staff, and branch. Tagged tracking minimizes loss and mix-ups and ensures secure deliveries. For high-volume operations, gradual adoption of RFID is also possible.
The web interface works consistently across desktop, tablet, and mobile. Store staff can create orders while field teams update pickup/delivery statuses on mobile. In multi-branch setups, HQ monitors everything via a unified dashboard.
Below are the menu features of the customer management module and the real-life value they deliver. You can also use these as a feature list on your website.
Find customers by name, phone, email, customer ID, or label barcode. Fuzzy search handles typos or incomplete info. Checkout times are reduced.
Filter by type, branch, last order date, total revenue, balance range, region, communication consent, campaign membership, etc. For example: “customers who haven’t ordered in the last 90 days but generated over ₺1,000 revenue” can be targeted with a win-back campaign.
Retail, Corporate, VIP, and Staff types allow differentiated price lists, discounts, and payment terms. Carpet cleaning customers can be billed per square meter; tailoring can have labor-based packages. Type-specific promotions (e.g., “VIP gets 15% off”) apply automatically.
Store customer-related images (profile photo, delivery labels, contracts, approval documents, before/after photos). In shoe repair and tailoring, this provides proof and satisfaction assurance at delivery.
The main list of all records. Supports quick edits, bulk actions (label printing, add to campaign, send notification), advanced sorting, and pagination.
Overdue balances are listed for collection prioritization. Automated but polite reminders help with collections. High-risk customers can be assigned limits and warning policies.
Lists loyal customers based on revenue, order frequency, and active years. Great for sending thank-you coupons or special discounts to strengthen loyalty.
See customers who haven’t ordered for a long time. Run win-back campaigns with reminder messages, offers, or seasonal promotions. For car wash businesses, seasonal reminders (spring/fall maintenance) work well.
Shows ready orders that haven’t been collected. Automated reminders, storage fee policies, and time limits are managed here. In dry cleaning, this reduces loss/mix-up risks.
Monitor all open-account customers. Define limits, guarantees, and due days. For corporate customers, generate consolidated monthly invoices and bulk statements.
Track loyalty/bonus points earned and used. Send automatic reminders for expiring points. In seasonal services like shoe repair or tailoring, bonuses significantly increase repeat business.
Detects multiple records of the same person via smart matching (phone, email, name). Merges accounts so orders, balances, and campaign rights are consolidated. Improves reporting accuracy and reduces marketing costs.
Displays stats like order count/revenue, product breakdown, seasonality, weekday vs. weekend distribution. Useful for campaign targeting: e.g., shirt-to-suit ratio in dry cleaning, m² volume in carpet cleaning, or package choices in car wash.
Customer access across branches is role- and permission-based. HQ monitors customer flow and collections across branches; managers only see their own data. This ensures data privacy and clear accountability.
All customer lists and stats can be exported to Excel. Integrates with POS/cash registers, e-Invoice/e-Archive, and IP PBX systems. Screen-pop support (automatic customer card display on incoming calls) reduces call time and increases first-contact resolution.
Communication consents are recorded individually with timestamps and channels. Role-based authorization, strong password policies, and audit logs prevent unauthorized access. Exports include watermarks and compliance labels when required.
Customer management software provides operational visibility, higher customer satisfaction, and sustainable revenue growth for all service industries—including dry cleaning and carpet cleaning software. Tagged tracking reduces errors; SMS/WhatsApp notifications improve communication; account and reporting modules ensure financial control. Multi-branch and role-based permissions let you scale growth securely.
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