Carpet Cleaning Software: m²-Based Pricing, Pick-Up & Delivery, and Route Planning
Success in carpet cleaning operations depends on accurate pricing, on-time pick-up & delivery, and reliable tracking of each piece. The carpet cleaning software organizes the entire process—from m²-based pricing to appointment/route planning, QR label tracking, e-Invoice, and collections. This boosts both customer satisfaction and capacity efficiency.
m²-Based Pricing & Quotation
When creating an order, rug type (handmade, shaggy, wool, machine-made), thickness/density, and m² area are entered. The system automatically calculates the price; extras such as stain removal, washing type, drying, and packaging are added as separate lines. For large sizes or multiple pieces, basket threshold or bulk discount rules apply.
Pick-Up & Delivery Scheduling and Slot Management
Customers can request pick-up online or via call center. Slot management prevents capacity conflicts; maximum couriers/minutes are defined per region. Once approved, the appointment and live tracking link are shared via WhatsApp/SMS. In case of delay or cancellation, automated notifications keep satisfaction levels high.
Route Optimization & Courier App
Region–route optimization minimizes total distance and number of stops. The courier sees the next address, estimated arrival time, and customer notes in the mobile app; proof photos/signatures are logged at the door. With one tap, statuses like “not found–retry” can be marked.
QR Label Tracking
Each carpet piece receives a QR label, scanned at entry and exit. Bulk status updates can be applied during production (dust removal, washing, spinning, drying, packaging). Shelf/vehicle matching reduces loading/unloading errors. At delivery, scanning the QR instantly identifies the correct piece.
Warehouse, Shelving & Proof of Delivery
Warehouse areas and shelf numbers are predefined. If an item stays too long on a shelf, an automatic reminder is triggered. At delivery, signature/photo proof is added; return/dispute processes rely on solid evidence.
Payments & Account Management
Payments can be collected via POS at the door; online payment links can be sent through PayTR/iyzico. Partial payments or deposits are clearly reflected in account records. Aging reports and reminder flows ensure disciplined collections.
e-Invoice & e-Archive
E-documents are automatically generated with m² and additional service lines. Cancellations/returns, measurement adjustments, and discounts are reflected accurately. PDF links are shared with customers; document statuses are tracked in reports.
Promotions: m² Packages & Basket Thresholds
Campaigns like “%Y off above X m²” or “3 items for a flat price” work best for multi-piece orders. Basket threshold discounts help break price barriers, while packages make offers easy to understand. Points/bonus systems encourage repeat purchases.
Reporting & Profitability
Dashboards show region/route performance, average pick-up–delivery time, revenue per m², campaign impact, and courier efficiency. Reports can be exported to Excel/PDF; seasonal and weather-based comparisons are supported. Delay/cancellation rates and customer satisfaction scores are tracked continuously.
SMS/WhatsApp Notifications
Customers are proactively informed with templates like “pick-up scheduled,” “in process,” “ready,” “out for delivery,” and “delivered.” Linked messages enable one-click address confirmation, payments, and invoice access. Automatic failover between channels ensures delivery.
Security & Authorization
Branch- and role-based access with separate menus for cashiers, couriers, warehouse staff, and managers. Phone/amount masking and audit trails protect sensitive data. Two-factor authentication and IP/device restrictions can be enabled.
FAQ
What if there’s an m² measurement discrepancy? A correction line is created; the e-document and collection update automatically.
What happens if the courier is delayed? The customer automatically receives a notification and a link to choose a new time slot.
Can I adjust the route manually? Yes. The suggested route can be modified by the operator using drag-and-drop.
