Track orders end-to-end with barcode/QR labels, handheld/mobile scanning, and live status updates.
In service-heavy industries such as dry cleaning, carpet washing, tailoring, shoe care, and car wash, dozens or even hundreds of items enter and leave the business daily. Each step—acceptance, processing, quality control, and delivery— is part of an order workflow. Managing this with paper, phone notes, or scattered Excel files inevitably leads to delays, confusion, incorrect deliveries, and payment errors. Order & Label Tracking links each item and order to a unique identity (barcode/QR), making every step visible. You always know who owns which item, at what stage it is, when it should be delivered, and what the payment status is—all from a single panel. Result: fewer mistakes, faster delivery, and happier customers.
At the core is a unique label ID assigned to each order and item. When an order is received, a thermal printer automatically produces a label showing the order number, customer info, service type, delivery date, and optional notes. The label is safely attached to the item without damaging it (garment care tags, carpet rolls, shoe tags, etc.). As the item moves through each stage (acceptance → sorting → cleaning → drying/ironing → quality control → packaging → delivery), the barcode/QR is scanned, and the system automatically updates with a timestamp. This ensures end-to-end traceability.
Label tracking reduces human error. Mix-ups, wrong deliveries, lost items, or forgotten orders decrease thanks to mandatory scans. Staff must scan the item before updating the system; the screen then shows its current status and next step. Batch processing allows scanning multiple items at once (e.g., marking several garments as “Ready” after ironing). An item cannot be delivered unless its label is scanned, significantly reducing wrong deliveries. Every status change is logged for auditing and performance tracking.
Garments like coats, suits, shirts, and dresses receive individual labels upon acceptance. Stain type and special care notes are displayed on the label. Sorting scans prevent mix-ups. After ironing, multiple garments can be batch-marked as “Ready.” Delivery scans log exactly who received the item and when.
Each carpet gets a durable label with size (m²), fabric type, and color sensitivity. Collection staff create the order on-site via mobile app, print the label, and scan it at facility entry. Scanning continues through each stage (soaking → washing → rinsing → drying → packaging). A quality control scan is required before final delivery.
Alteration orders (hemming, resizing, zipper replacement) are tied to labels and work orders. Fitting/prova dates are linked to reminders. Automated SMS/WhatsApp notifications remind customers of fittings. Final delivery requires a scan to close the order and record payment.
Smart labels pair left and right shoes, avoiding mix-ups. Services like polishing, heel repair, or sole replacement are logged by scan. Staff can instantly see which pair is ready for pickup.
While the order is opened with the license plate, add-ons like detailing, upholstery cleaning, or ceramic coating are linked via labels. Station-based scanning highlights bottlenecks in real time, helping optimize staff and workflow.
For speed, integration is essential. Mobile apps allow collection staff to create orders and print labels at the customer’s doorstep. Inside, handheld scanners or wireless readers support quick scanning. For high-volume businesses, RFID enables contactless mass scanning, checking entire racks in seconds. The software integrates with POS terminals, e-invoice systems, and call centers: payments link directly to orders, and incoming calls instantly pop up the customer’s order history (screen-pop).
The workflow can be customized: Received → In Process → Cleaning → Ready → Delivered. Mandatory fields and alerts can be set for each status (e.g., carpet size and stain notes required). If outstanding payments exist, the system blocks delivery or marks it as credit, depending on permissions. Partial delivery is supported for multi-item orders.
Automatic SMS/WhatsApp notifications reduce call volume and keep customers informed. Examples include: “Your order has finished cleaning and will be ready at 6 PM” or “Your carpets are out for delivery; ETA 2–4 PM.” Consent and opt-out preferences are logged for GDPR compliance.
Dashboards display order volume, waiting times, rework rates, SLA compliance, and loss/error incidents in real time. Branch and staff performance can be compared. Reports export to Excel with a single click, supporting board reports and shift planning with data.
In multi-branch setups, HQ sees all orders and deliveries, while branch managers only view their own data. Staff-level metrics (scans, speed, errors, rework) are tracked for training and performance bonuses.
Customer consent (SMS/WhatsApp/email) must be recorded and respected. Every message is logged with timestamp and channel. Role-based permissions control who can edit orders or approve deliveries. Strong passwords, session timeouts, and audit logs strengthen security.
Order & Label Tracking is more than just printing a barcode—it’s about giving your business full traceability. With labeled and mobile-enabled workflows, errors and mix-ups are minimized, deliveries are faster, call volumes drop, and customer satisfaction rises. Dry cleaning, carpet washing, tailoring, shoe care, and car wash businesses achieve error-free operations and scale more sustainably with this module.
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